Overview
At Stark Enterprises (GSTIN: 27AOXPJ8637F2Z8), we strive to deliver high-quality software development and IT services that meet our clients' expectations. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be processed for our services.
Nature of Services
Our services are primarily custom software development, web development, mobile app development, and IT consulting. These are service-based engagements that involve significant time, effort, and resources from our team. As such, refund policies differ from product-based businesses.
Cancellation Policy
- The client may cancel a project by providing 15 days' written notice via email to maheshjd555@gmail.com.
- Upon cancellation, the client will be billed for all work completed up to the date of cancellation.
- Any deliverables completed until the cancellation date will be handed over to the client after settlement of outstanding dues.
- If cancellation occurs before any work has commenced, the advance payment will be refunded after deducting administrative and processing charges (up to 10% of the advance amount).
Refund Eligibility
Refunds may be considered in the following situations:
- Project not started: If the project has not been initiated and no resources have been allocated, a full refund (minus processing charges) will be provided within 15 business days.
- Service not delivered: If we are unable to deliver the agreed-upon services due to reasons attributable to us, a proportional refund will be issued for the undelivered portion.
- Duplicate payment: In case of accidental duplicate payments, the excess amount will be refunded within 7-10 business days.
- Mutual agreement: If both parties agree that the project cannot be continued, a fair settlement will be calculated based on work completed.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Services that have been fully delivered and accepted by the client.
- Dissatisfaction arising after client-approved milestones have been completed.
- Delays caused by the client's failure to provide timely feedback, content, or approvals.
- Change of mind or change in business direction by the client after work has commenced.
- Third-party software licenses, hosting services, or domain purchases made on behalf of the client.
- Consulting hours and advisory services already rendered.
Refund Process
- Submit a refund request via email to maheshjd555@gmail.com with your project details, payment receipt, and reason for the refund.
- Our team will review the request and respond within 5 business days.
- If approved, the refund will be processed within 10-15 business days to the original payment method.
- Refunds will be credited back through the same payment mode used for the original transaction (Razorpay, bank transfer, etc.).
Dispute Resolution
If you are unsatisfied with a refund decision, you may escalate the matter by contacting us at maheshjd555@gmail.com. We are committed to resolving disputes amicably. If a mutual resolution cannot be reached, the matter shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, and the jurisdiction shall be Sangli, Maharashtra, India.
Payment Gateway Refunds
All payments processed through Razorpay are subject to Razorpay's processing times for refunds. While we initiate refunds promptly, the actual credit to your account may take 5-10 business days depending on your bank or payment provider.
Contact Us
For any refund or cancellation queries, please contact us:
- Business Name: Stark Enterprises (Proprietorship)
- Address: 59/A, Panjab Bank Apart, Police Line Road, Sangli, Maharashtra 416416, India
- Email: maheshjd555@gmail.com
- Phone: +91 90966 31021
- GSTIN: 27AOXPJ8637F2Z8